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Testimonials

After a new heat and air install in April I happened to see some water around my unit but not coming out of the trap. So I called and Derek responded to the call on September 4, 2020. He found that algae had formed and plugged up the trap not allowing water to exit out. He cleaned it all up, blew the trap out ad placed some tablets inside to stop the algae. Very professional, courteous and always a great experience unisng Performance Heat and Cooling!!

Louis A.

Jackson, TN

I wouldn't call anyone else. They're quick to respond, professional, knowledgeable, respectful and explain what they are doing. I had work done today 11/30/2020, Riley was just as I described. Thank you Riley and Performance Heating & Cooling.

Mary Jo B.

Humboldt, TN

My heat unit went out last night. I contacted Performance Heating and Cooling to schedule an appointment. I knew they had to be busy with the weather being 25 degrees. Scheduled apppiontment for tech to come out. Winthin 30 minutes they returned call saying one of their techs finished a job earlier than expected and they could be here in 30 minutes.
Within an hour and half after the call my heat was n. Thanks Derek and Performance for your service today. 5 star service.

Tina F.

Jackson, TN

5 Stars Are Not Enough!! John Paul at Performance Heating and Cooling, I do not have the words that express to you what a Wonderful person he is, So Knowledgeable about Heating and Cooling & so incredibly Honest. I did not know him until American Home Shield just randomly pick his company to come out to my home to fix my heat years ago and have only seen him 2 more times since then & that was to fix my A/C then heat again next year. LET ME SAY MY UNIT WAS INSTALLED ON MY HOME IN 1980 AND IT IS NOW 2021. So unless I can buy a new one, I have to fix this one. SO HE PERFORMS MIRACLES & his wife will answer the phone when u call mostly likely & she is precious. AHS called some other repair company for me the 2nd time & he never showed up 3 scheduled times & cussed me out because I called him & told him I was going with someone else. Not knowing I could of called Performance in the first place & she called AHS for me & got Performance assigned to my repair. So amazing. Never in 46 years have I had customer service like this. OUTSTANDING!!! My family & myself Thank You.

Tara Bell-P.

Camden, TN

When I received the nicely wrapped Christmas gift for you, I wondered who it could be from. Then I asked myself what company I had done business with in 2020 that would be customer-service oriented enough to send something. Performance Heating and Cooling is the first thing that came to mind, so I was not surprised to see it was from y'all.

Larry W.

Humboldt, TN

Riley and Dylan performed the initial visit at our house for our new Service Contract with Performance. They were on-time, professional, polite, knowledgeable of all services enough to answer all my questions, and friendly. Great service call!! Still waiting for the information regarding various thermostat options. Thanks guys. Mike Tate.

Mike

These gentlemen were so helpful and informative. They went above and beyond with their "diagnosis" of our issues, but they didn't push any services on us. They explained everything very thoroughly, gave us the best solution for our issue, and were able to schedule the service quickly.

Jessica

First time to use this company, and I was very pleased with their service - would definitely use them again. Very helpful, thorough, and professional.

Kay

Their technicians were on time, knowledgeable and professional. They worked me in the day I called, found the problem quickly and fixed the issue right away. JP was honest and provided options and costs upfront.

Julie D.

It is always a positive experience working with Performance heating and cooling. JP and the crew really show character and knowledge every time.

thank you performance heating and cooling!

Matt K.

They worked me in on the same day and got me going. They let me know everything they were doing upfront and what kind of money it was going to take to get it fixed. Very professional and I will use them again.

Isaiah K.

Our experience with PH&C was AWESOME!!! They are very professional and was very concerned about us not having heat in our home. Extremely easy to communicate with. They actually called back to check on our satisfaction on the work they did. I would highly recommend!!

Heath H.

John Paul was awesome. He was very professional and prompt on calling and setting up an appointment. He was at our home within a few hours. Its was very nice and refreshing to have a honest and hardworking company. We would recommend them to everyone.

Liz S.

Highly recommend this company, they are customer oriented and their technicians are extremely knowledgeable. Looking forward to seeing this company grow extensively over time!!!

Anthony D.

I wish I could give more stars, they are super friendly and super polite and they was there when we really needed them. I highly recommend this company.

Laura F.

Friendly, efficient, and truly care about what is best for the customer! Highly recommend!

Lindsey S.

This company was sent to my house via the insurance company following a storm we had that took out my hvac unit. They inspected it, handled the insurance and stayed in touch with me on my options. After deciding to purchase a new unit, they worked with me to get it financed. The next day, they were here with a new unit. Removed the old unit, put a new pad down, rewired for new unit and had it done in no time at all. Their sheet metal guys plumbed it to the house, and both of them went above that and fixed a previous installers screw ups. I am beyond satisfied with the unit, service and installation. Great group of folks to do business with!

Jeff J.

Best heating and cooling company in West Tennessee. They always go above and beyond. Last summer my air went out I called JP as he was sitting down to eat dinner, without hesitation he said " I will be right there." In just a few minutes he was at my house in Jackson to fix the problem. He and his wife Michelle are always a phone call away and are always very helpful. I highly recommend Performace Heating and Cooling they not only care about fixing your heating and cooling needs but they care about YOU as a customer and that means the most to me! I'm thankful that now if something goes wrong or if I need a new unit installed I don't have to call around I KNOW who to call!

Lesley D.

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